ABOUT

About the brand

Brand Concept

Sitting in silence listening to the pine wind

As you sit quietly, you can hear the faint sound of the pine trees swaying in the wind. The brand name "quissaco" comes from the Zen phrase "Kissako," which means "Come on, have some tea." In our busy modern lives, brewing coffee with your own hands and taking a breather brings rhythm to life and creates space. We support healthy daily life by creating products that can be loved for a long time.

  • Brand Concept

    Made by coffee professionals, A real espresso maker

  • Vision/Mission

    From a coffee shop To roaster manufacturers SOL'S COFFEE's challenge to connect cultures around the world

  • About SOL'S COFFEE

    Lowering the threshold for roasting A roaster that's open to everyone

PARTNERSHIP

partnership

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COMPETITION

競技会

プロのバリスタやコーヒーラバーのための競技会を開催しています。ARCOを用いたエスプレッソ抽出のクオリティと創造力を競うこのイベントは、エスプレッソの深みを探求しながら、ともに学び交流する機会です。プロ・アマチュア問わず、どなたでもご参加いただけます。

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COLUMN

column

SEMINAR

セミナー

ARCOの基本的な使い方から美味しいエスプレッソの抽出理論や多様なコーヒー文化まで、テーマごとに定期的にセミナーを開催します。

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SUPPORT

Support

SET UP

set up

ARCO initial setup

Explains the initial setup and basic usage of ARCO.

FAQ

FAQ

Q.

Until when can I cancel?

A.

You can cancel your order within one hour after we receive your order. If you have passed this time, you will not be able to cancel your order. Please be careful.

Cancellations will only be accepted if you contact us via the inquiry form within 1 hour of placing your order.

Please be sure to contact us using the inquiry form, including your order number and the full name of the person who placed the order. *We cannot respond to inquiries made to our customer center after the cancellation period has passed. Thank you for your understanding.

Q.

There is a water leak, what should I do?

A.

Initial water leakage <br/>The O-ring of the internal pump may be out of place. If the problem persists after running hot water through the unit and turning the lever up and down, please refer to the video in the link and reinstall the pump. If water still leaks, this may be due to an initial defect, so please contact our support desk.

Water leakage after use If there is an abnormality in the internal pump, water leakage may occur. If the shape of the pump is distorted or deformed due to pressure, parts replacement is required. Please purchase pump parts from here and replace them by referring to the video in the link.

Q.

Until when can I cancel?

A.

You can cancel your order within one hour after we receive your order. If you have passed this time, you will not be able to cancel your order. Please be careful.

Cancellations will only be accepted if you contact us via the inquiry form within 1 hour of placing your order.

Please be sure to contact us using the inquiry form, including your order number and the full name of the person who placed the order. *We cannot respond to inquiries made to our customer center after the cancellation period has passed. Thank you for your understanding.

Q.

Until when can I cancel?

A.

You can cancel your order within one hour after we receive your order. If you have passed this time, you will not be able to cancel your order. Please be careful.

Cancellations will only be accepted if you contact us via the inquiry form within 1 hour of placing your order.

Please be sure to contact us using the inquiry form, including your order number and the full name of the person who placed the order. *We cannot respond to inquiries made to our customer center after the cancellation period has passed. Thank you for your understanding.

Q.

Until when can I cancel?

A.

You can cancel your order within one hour after we receive your order. If you have passed this time, you will not be able to cancel your order. Please be careful. We will only accept cancellations if you contact us via the inquiry form within one hour of placing your order. Please be sure to include your order number and the full name of the person who placed the order when you contact us via the inquiry form. *We are unable to respond to inquiries made to our customer center after the cancellation period has passed. We appreciate your understanding.

If you have any questions or concerns, please contact us here.

If you need help, we are here to support you. If you have any questions or concerns, please feel free to contact us. We will usually respond within 2 business days.

For inquiries via LINE, please click here (reception hours: weekdays 10:00-18:00)