Terms of service

SOLISM Corporation (hereinafter referred to as “the Company”) has established the Terms of Use (hereinafter referred to as the “Terms”) for the sale of products and related services (hereinafter collectively referred to as the “Services”) handled through the online store service operated by the Company (hereinafter referred to as the “Site”). The Service will be provided in accordance with these Terms of Use (the “Terms”). In order to use the Service, you must agree to the Terms of Service.

Article 1 (Scope of Application)
These Terms of Use shall apply to all relationships related to the Service between the customer using the Service and the Company.
In order to ensure the smooth operation of the Service, in addition to these Terms of Service, the Company may stipulate other agreements, special provisions, or other individual terms and conditions between the Company and the customer (hereinafter referred to as “Individual Terms”) as necessary. In such cases, the Individual Terms shall be governed by and construed in accordance with these Terms of Service. In such cases, the Individual Terms shall constitute a part of these Terms.
In the event of any discrepancy between these Terms and the Individual Terms, the Individual Terms shall take precedence over these Terms.

Article 2 (Modification of the Terms)
The Company may modify the Terms of Service as necessary. In the event of modification of the Terms of Use, the Company shall specify the effective date of the modification, and shall publicize the modification, the contents of the modified Terms of Use, and the effective date of the modification on the Site or by other appropriate means.

Article 3 (Contents of the Service)
You may purchase products through the Service under the terms and conditions (including, but not limited to, standards, prices, specifications, shipping dates, precautions for use, etc.) described on the Site in accordance with the provisions of these Terms and Conditions. You may purchase products through the Service in accordance with the terms and conditions (including but not limited to standards, prices, specifications, shipping dates, precautions for use, etc.) stated on the Site.

Article 4 (Sales Contract)
You shall place an order for Products on the Site.
Upon placing an order for a product on the Site, you will receive an order confirmation e-mail from the Company. A purchase agreement is considered to be formed when the Company sends the order confirmation e-mail.

Article 5 (Payment Terms)
Payment for products, delivery charges, etc. shall be made only by credit or debit card, or by other payment services designated by the Company. However, some products may not be available for payment by all of these payment methods.

Article 6 (Delivery of Products)
The estimated delivery time for products is usually 5 business days if the Company has the product in stock. If the Company does not have the product in stock, the product will be sold on a preorder basis for the next production run.
Delivery of the merchandise shall be deemed to be completed when the merchandise is delivered to the delivery address specified by the customer.
Delivery charges shall be borne by the customer. Delivery charges shall be as separately stated on the Site.

Article 7 (Change or Cancellation of Orders)
As a general rule, changes, cancellations, returns, or exchanges of orders for the customer's convenience will not be accepted.

Article 8 (Replacement or Return of Products, etc.)
If you receive merchandise that is different from the merchandise you ordered, or if the merchandise is short in quantity, damaged, deformed, or defective, please contact the Company within one week of receipt of the merchandise. If the Company confirms the contents of the notification and determines that the defect was caused by a reason attributable to the Company, the Company shall promptly deliver a replacement product (or deliver the product after repair) or refund the price of the product in accordance with the customer's instructions. However, the product cannot be returned or exchanged if any of the following items apply
If the customer does not contact the Company within one week of receipt of the merchandise
If the product has been used even once
If the product is defective due to the customer's storage conditions, etc.
If the product was purchased outside of this site.
(2) If the product has a defect that cannot be found within the period specified in the preceding paragraph (limited to cases where the product itself had a defect from the beginning, excluding damage or malfunction caused by customer use), the customer shall return the product to us within one year after receipt of the product. ), you may request us to repair or replace the product with the same product for a period of one (1) year after receipt of the product.
In the event of an exchange or return of merchandise as specified in the preceding two paragraphs, the merchandise must be delivered to the location designated by the Company. No exchanges or returns will be accepted at any other location. The Company shall bear the shipping costs for returns and substitutions only when defects are found to be caused by reasons attributable to the Company.

Article 9 (After-Sales Service)
The Company shall provide customers with after-sales service as prescribed by the Company.

Article 10 (Prohibited Matters)
In using the Service, customers shall not engage in any of the following acts
Purchase of products for commercial purposes such as resale or reselling. However, this excludes cases in which the Company approves such acts.
Actions that may interfere with the operation of the Service or disrupt the Service, regardless of the means used.
Acts that may damage the credibility of this service.
Acts that allow a third party to use the Service.
Acts of using the Service under the guise of a third party.
Acts of using a credit card or other means of payment in the name of a third party
Acts of secondary processing of products without the Company's permission.
Acts that violate these Terms of Use or laws and regulations, whether intentionally or negligently.
Other acts that the Company deems inappropriate.

Article 11 (Suspension or Termination of Use of the Service)
In any of the following cases, the Company may cancel an individual purchase agreement upon prompt notice to the customer. In the event of cancellation pursuant to Item 1, the Company may charge the customer for any costs incurred.
If the customer refuses to accept the goods or the Company determines that the customer is unable to deliver the goods for reasons attributable to the customer
(ii) When the terms and conditions of the purchase agreement are not fulfilled due to a defect or error in the Company's system that could not have been foreseen even with the due care of a prudent administrator.
If any of the following events occurs, the Company may suspend use of the Service, stop delivery of ordered products, etc., or cancel individual sales contracts without giving any notice to the customer. The Company shall not be obligated to disclose the reason for such action to the customer.
Failure to make payment to the Company
In the event that any information reported to the Company is found to be false
If you repeatedly exchange, return, or refuse to accept a product without reasonable cause
In the event of violation of these Terms of Use
In any other cases where the Company reasonably determines that the customer is not suitable for continued use of the Service.
In no event shall the Company be liable for any damages incurred by the customer as a result of the preceding two paragraphs, except in the case of willful misconduct or gross negligence on the part of the Company. In addition, the Company shall not make any compensation to you and shall not be liable to you in any way for such measures.

Article 12 (Disclaimer)
The Company makes no warranty that the Service will be free from defects such as malfunctions, errors, or failures, or that the Service will be provided without interruption. The Company also makes no warranty of fitness for a particular purpose or infringement of intellectual property rights or other rights. The Company is under no obligation to recover or correct any defects in the Service.
The Company shall not be liable for any damage, trouble, etc. caused by the customer's use of or inability to use the Service, except in the case of willful misconduct or gross negligence on the part of the Company.
The Company shall not be liable for any damage or trouble to you, regardless of the cause, except in the following cases where there is willful misconduct or gross negligence on the part of the Company or as otherwise provided in these Terms of Use.
In the event that the Service is unavailable due to the customer's Internet usage environment
(2) When the Company changes the Service or discontinues the use of the Service.
If your computer, operating system, software, or any other equipment or device that comes with your computer malfunctions or your data is lost or damaged as a result of your use of the Service.
In the event that the customer fails to comply with the product usage precautions, etc., set forth by the Company
(2) The Company does not protect the personal information, etc. (including credit card information, shipping address information, etc.; the same applies hereinafter) registered by the customer for the Service. The same shall apply hereinafter) The Company shall not be liable for any disadvantage or damage incurred by the customer as a result of any inadequacy in the contents of the personal information, etc. (including credit card information, shipping address information, etc.) registered by the customer for the Service, except in cases of intentional or gross negligence by the Company.
The Company's liability to the customer for damages shall be limited to the price of the product that caused such damages, except in the case of willful misconduct or gross negligence on the part of the Company.
Even if some provisions of these Terms and Conditions are determined to be invalid under laws and regulations, the other provisions shall remain valid. In addition, even if any part of these Terms and Conditions is deemed invalid or revoked in relation to a particular customer, these Terms and Conditions shall remain valid in relation to other customers.

Article 13 (Compensation for Damages)
If we suffer damages as a result of your breach of these Terms and Conditions, we may claim against you for all damages (including, but not limited to, reasonable attorneys' fees) suffered by us. (including, but not limited to, reasonable attorney's fees) against you.

Article 14 (Suspension of the Service, etc.)
If deemed necessary by Fuji Xerox, Fuji Xerox may suspend or terminate the Service, in whole or in part, without any notice. The Company shall not be liable for any damages incurred by the customer as a result of such suspension or termination, except in the case of willful misconduct or gross negligence on the part of the Company.

Article 15 (Handling of Personal Information)
The Company shall handle customers' personal information appropriately in accordance with the privacy policy prescribed by the Company.

Article 16 (Governing Law and Jurisdiction)
These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan. In the event of any dispute between the Company and you in connection with these Terms and Conditions or the Service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Enacted on March 31, 2025